Please review your order details carefully before making payment.
We accept returns or refunds only under the following conditions:

  • The product is defective or damaged;

  • The wrong item was shipped.

Return Process

To start a return, please email us at info@allalingerie.com with your order number and photos of the item. Returned products must be unused and in their original packaging. Unless the item is defective, return shipping costs are the buyer’s responsibility.

Refund Time

Refunds (if approved) will be processed within 7–10 business days after the returned item is received and inspected.

Non-returnable Items

Customized or personalized items, clearance products, or intimate clothing (such as underwear) cannot be returned unless defective.

Responsibility

We are not responsible for delays, damages, or losses caused by shipping carriers or incorrect delivery information provided by the buyer.

Need help?

Contact us at info@allalingerie.com for questions related to refunds and returns.